Terms of Service

Effective date: July 8, 2026

These Terms of Service (“Terms”) govern your access to and use of the Serespetocollar online store, website, content, products, and related services. By using the services, you agree to these Terms and our applicable policies.

1. Store Operator and Platform

Serespetocollar operates the store. The store is powered by Shopify, which provides ecommerce technology and related services. Purchases are transactions with Serespetocollar, not with Shopify.

2. Eligibility and Lawful Use

You may use the services only for lawful purposes. You must provide accurate information when placing an order and must not misuse the store, interfere with security, impersonate another person, submit unlawful content, or engage in fraud or abuse.

3. Product Information

We try to present product information accurately, but product packaging, color, appearance, instructions, availability, and other details may change or differ from screen displays. Review the product page, packaging, and label before use.

For flea and tick products, the product label and package directions are the controlling instructions for use. Store content is general information and is not veterinary advice. Questions specific to a pet’s health, medications, sensitivities, pregnancy, nursing, age, or suitability for a product should be directed to a veterinarian.

4. Orders

Submitting an order is an offer to purchase. We may accept, reject, limit, hold, or cancel an order where reasonably necessary, including for suspected fraud, pricing errors, product unavailability, payment issues, address problems, legal restrictions, or other legitimate operational reasons.

An order is not guaranteed until accepted and processed. If we cancel a paid order before fulfillment, we will process an appropriate refund.

5. Prices, Taxes, and Payment

Prices are shown in USD unless stated otherwise. Prices, promotions, discounts, and availability may change without notice. Applicable taxes and charges are displayed or calculated through checkout where required. You authorize the selected payment method to be charged for amounts shown at checkout.

6. Shipping and Delivery

Shipping is governed by our Shipping & Delivery Policy. Current shipping is limited to the United States. Delivery dates are estimates unless expressly guaranteed.

7. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refunds Policy.

8. Privacy

Our collection and use of personal information is described in our Privacy Policy. Applicable opt-out options are available through Your Privacy Choices.

9. Intellectual Property

Unless otherwise indicated, store-created text, layout, graphics, and other original content are owned by or licensed to Serespetocollar and are protected by applicable intellectual-property laws. Third-party trademarks, product names, logos, and materials remain the property of their respective owners. See our Legal Notice.

10. Reviews, Feedback, and Submissions

If you submit reviews, comments, suggestions, or other content, you represent that you have the right to submit it and that it is not unlawful, deceptive, infringing, malicious, or abusive. To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt submitted content for operating and promoting the services, subject to applicable privacy law.

11. Third-Party Tools and Links

The services may use or link to third-party tools, applications, websites, and services. We do not control every third-party service and are not responsible for third-party content, terms, or privacy practices.

12. Errors and Corrections

We may correct typographical errors, inaccurate descriptions, pricing errors, availability errors, or other mistakes. Where an error affects an order, we may contact you with available options or cancel and refund affected amounts as appropriate.

13. Prohibited Conduct

You may not use the services to violate law, infringe rights, transmit malware, scrape or overload systems in a manner that disrupts service, bypass access controls, conduct fraudulent transactions, harvest personal information unlawfully, or interfere with another person’s use of the services.

14. Disclaimers

To the fullest extent permitted by applicable law, the services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Serespetocollar and its service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the services. Any limitation applies only to the extent permitted by law and does not limit rights that cannot legally be waived.

16. Indemnification

To the extent permitted by law, you agree to indemnify Serespetocollar from third-party claims, losses, or expenses arising from your unlawful use of the services, your violation of these Terms, or your infringement of another person’s rights.

17. Governing Principles and Disputes

These Terms are governed by the laws applicable to the jurisdiction in which Serespetocollar is established, together with any mandatory consumer-protection law that applies to you. Nothing here deprives you of non-waivable rights.

18. Changes to the Services or Terms

We may update the services and these Terms. Material changes will be reflected by updating the effective date or providing notice when required. Continued use after an effective update constitutes acceptance to the extent permitted by law.