Returns & Refunds Policy

Effective date: July 8, 2026

This Returns & Refunds Policy applies to purchases from Serespetocollar.

1. 30-Day Return Window

You may request a return within 30 days after receiving your item.

2. Return Eligibility

To be eligible for a return, the item must generally be:

in the same condition in which it was received;
unused and unworn;
with any tags included when applicable;
in its original packaging; and
accompanied by a receipt or other proof of purchase.

Because product condition matters, items that have been used, worn, materially altered, damaged after delivery, or returned without required packaging may not qualify for a return unless applicable law requires otherwise.

3. How to Start a Return

Before sending anything back, contact MimsScholfield3533@outlook.com with your order number and reason for the return.

If the return is accepted, we will provide return instructions and a return shipping label or other return directions as applicable. Items sent back without first requesting a return may be refused.

4. Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as reasonably possible so we can review the issue. Include your order number and photos when available.

5. Non-Returnable Items

Certain items may not be returnable where applicable, including:

items that have been used or materially altered after delivery;
gift cards;
items identified as final sale before purchase; and
items that cannot lawfully be returned.

6. Sale Items

Items clearly identified as final sale are not returnable unless required by law. Other discounted items remain subject to the eligibility requirements in this policy unless the product page states otherwise.

7. Exchanges

The fastest way to obtain a different item is generally to complete an approved return and place a new order for the desired item.

8. Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes or cancellation after processing or fulfillment has begun. If an order has already shipped, the return process may apply.

9. Refunds

After a returned item is received and inspected, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after refund approval for the refund to be initiated or reflected, depending on the payment provider and financial institution. If more than 15 business days have passed since we approved your refund, contact us.

Original shipping charges and other amounts are handled according to the circumstances of the order, the reason for return, this policy, checkout terms, and applicable law.